In this article, our specialist team harnesses their extensive industry knowledge to offer advice on how to improve your communication skills as a social worker…
1. Self-awareness
Being mindful of your client’s emotional triggers, background and lived experiences is crucial if you want to communicate with them effectively. This means being self-aware and removing any bias or preconceptions from the dialogue. Sometimes the only way to do this is through trial and error - once you’ve built rapport with the individual then you will have a better understanding of the do’s and don’ts when it comes to conversing.
2. Eye contact
Eye contact is essential to good communication. Not only does it show the client that you are listening, but also can help you read their facial expression/reaction to what you’re saying and vice versa.
3. Paralinguistic communication
Sometimes you can interpret a lot more about how someone is feeling by tuning into the way they say it, rather than what they are saying. This is what is known as paralanguage and includes features such as tone of voice, body language and volume. Next time you’re struggling to ‘read’ a client, make sure to pay attention to their choice of paralanguage.
4. Empathy
As a social worker, you will hear stories that are difficult to digest and likely even more difficult for the person to share out loud. That’s why it’s incredibly important to show empathy during your conversations with service users and express appreciation for them trusting you with such sensitive information. Use encouraging language and take your time to get to know your client.
5. Listening
Last but not least is listening. It may sound obvious but listening is an acquired skill that takes time to master. Ask yourself - are you emotionally present? Are you taking in each word your client is saying and not just waiting to reply? Show the client that you are interested in everything they have to say by backchanneling. This is when you interject with phrases such as “I know” or “uh huh” to indicate that you are actively listening. Nodding is also an example of backchanneling.
We hope you found this article helpful and can put this advice into action during your next shift! Plus, you can show off your new linguistic terminology…
Fancy a new challenge? Get in touch with our team today on 0208 929 4000 and we’ll take you through our vacancies in project-based social work.
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